1. Who is responsible
The data controller for the processing described here is V-Recycling (and its affiliates involved in operating the platform in India), as identified on your order communications or the “Contact” section of the website.
2. Information we collect
Depending on how you use our services, we may collect:
- Identity & contact: name, mobile number, email (optional), WhatsApp opt-in where you choose it.
- Transaction data: category, brand, model, condition responses, photos you upload, quotes, order status, pickup address, OTP logs (hashed / non-retained as applicable), payout method details (e.g., UPI VPA or bank token references—not full PAN on the device).
- Technical data: IP address, device type, browser, pages viewed, approximate location from IP, crash logs, and performance metrics.
- Support communications: messages you send to care@v-recycling.in or chat channels.
3. How we use information
- To provide quotes, schedule pickups, verify identity, process payouts, and comply with law.
- To detect and prevent fraud, abuse, and security incidents.
- To improve our website, train models only where legally permitted and anonymised where required, and run analytics in aggregate.
- To send service messages (order updates); marketing messages only where you have opted in.
4. Legal bases (summary)
Where the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and related Indian law apply, we collect and process personal information for lawful purposes connected to our services, with consent where required (e.g., marketing, certain cookies), and for legitimate interests such as fraud prevention and service improvement, balanced against your rights.
6. Retention
We retain information as long as needed to fulfil the purposes above, including statutory retention (e.g., tax, accounting, e-waste records). After retention periods expire, we delete or anonymise data where feasible.
7. Your rights and choices
- Request access or correction of certain profile and order details through in-product flows or support.
- Withdraw marketing consent at any time; service messages may continue where necessary to complete orders.
- Grievance officer: contact details will be published on the website footer / contact page as required by applicable rules.
8. Security
We implement administrative, technical, and organisational measures appropriate to the risk, including encryption in transit (HTTPS), access controls, and vendor reviews. No method of transmission over the Internet is 100% secure.
9. Cookies and similar technologies
We use cookies and similar technologies to run the site and understand usage.
You can block cookies in your browser; parts of the site may not work correctly if you block strictly necessary cookies.
- Strictly necessary: session, authentication, security, load balancing, cookie consent storage.
- Functional: remember preferences such as language or city where you set them.
- Analytics: aggregated usage statistics; you may control some via our cookie banner where provided and via browser settings.
10. Third-party sites
Our website may link to partner offers or social networks. Their privacy policies govern those services—not this policy.
11. Changes
We may update this policy from time to time. Material changes will be communicated through the website or by email/SMS where appropriate. The “Last updated” date at the top reflects the latest revision.
12. Contact
Privacy requests: care@v-recycling.in with subject line “Privacy Request”.